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Posted by S. Gelbers on 02/08/2012
I recently ate at this "bistro" after seeing it on an episode of "kitchen nightmares." It needs to be on the show again, because it's still a nightmare! Upon arriving, the hostess (which we knew from the show was actually part-owner) gave us the option of sitting wherever we wanted, which gave us many options given that there were very few people there. So far, so good, right? Wrong. Within the next 10 minutes 4 other parties came in, all of which sat withing our same section. 5 minutes later, another party. The restaurant was not crowded - in fact - it never came close to filling up - but the poor waitress who served us was given five tables to serve withing a matter of minutes! This obviously slowed down service incredibly!!! It took us at least 30 minutes to place our order! And when we spoke to the manager about this, she turned around, pulled our already-stressed server away from another table, and yelled at her! How unorganized and uncomfortable - we almost got up and left... and I wish we had. Our server was actually very kind and knowledgeable, and actually did a pretty good job, considering. When I got the chance to ask her why guests were not seated more equally around the restaurant, she responded sheepishly that it was restaurant policy to let guests sit wherever they like. I saw this exact same thing happen to another waiter later on in the evening. What a disorganized mess! On top of that, I saw the owner/hostess - continually pull servers away from what they were doing to criticize them - openly, in front of tables. Then she would turn back to the customers with this fake smile - like we were all deaf and blind. I felt so stressed the entire time! When our food finally came, it was less than what you would expect considering the prices. My husband had the fillet, and I had the sole. Not impressed. At the end of the meal, a busboy came and rudely asked me if I was done, which I was not - and he took the plate anyway! When I told our server, she apologized profusely, and asked the busboy if he had taken my plate to the kitchen to wrap up. He basically grunted at her and walked away! I've never seen anything like it. No one (besides the owner) smiles at this place - and I can see why! If it were just about the food, I MAY have given this place another try, but at these prices, one would expect -at the very least- a professional, pleasant environment.
Posted by A neighbor on 01/30/2008
When a party has been seated for ten minutes, what kind of restaurant hostess asks them to move because "I need this table"? It happened to us on Tuesday night. The restaurant was noisy due to a large party. We asked to be seated as far away from them as possible. We were given a table in the corner and were settled in when asked to move. The hostess gave no apology, nor did she offer any incentive, ie. complimentary wine or dessert. We ate our entire meal and paid the check while our previous table sat empty. When I asked the hostess about it, she said the party had indeed arrived, but chose to sit at a different table. Still no apology. I told her she had lost not only my business, but the business of every person I talk to. She could have kept us informed of the change of table, offered to give us our old table back, or at least apologized for our inconvenience. She was obviously clueless as to how to make her patrons comfortable and happy. Translation: wanting to return. The service was very slow, although the salads were fine.
Posted by GoodTaste on 11/17/2007
So I have to assume that the first review was written by a frequenter of early bird specials (if you get my drift). The place was filled almost exclusively with them. I drove by with my boyfriend in the mood for some tasty french food. It looked so charming and romantic! What a lie. I ordered a baby green salad and chicken breast- usually at a decent French place I can count on a decent chicken with good flavors and some delicious potato. I was so very wrong. Very. The chicken was cooked and flavored well enough, but the carrots were undercooked and the brussels sprouts were watery. No potatoes-- just a dried out pile of rice. Each item sat separately on the plate, like in a cafeteria. I rarely, if ever, salt my food but on this occasion had to. Liberally. How much did my chicken cost? Seventeen dollars. Very reasonable if it had been even acceptably good. My boyfriend's poached salmon was equally disappointing (the salmon was alright, but everything else on the plate was BLAND). The saddest part is that originally wanted to order the duck, but didn't because it was served with rice instead of potato. What kind of cozy French cafe serves rice with duck? Bottom line: When the waiter asked how the food was, I was at a loss for word and merely nodded, it was awkward.
Posted by Suzanne on 04/24/2007
The atmosphere is sublime. The service wonderful. The seafood was fantastic! The Fresh Mussels were to die for. Creamy sauce complimented the delicately prepared and delicious mussels. The Wild Salmon was flaky and succulent. I actually debated about ordering another one to take home for later. The dessert was decadent. All in all a wonderful place to go on a first date, an anniversary or just to treat yourself to a terrific meal.