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The Eastside >
American (Traditional) >
Posted by anonymous on 04/19/2013
Unfortunately, there is nothing to eat in this area. This is the only place near my boyfriends work. So we come here every other Friday. But, every time we come there's always an issue with our order. Today though was really bad & definitely the last time we're going there. We ordered our food & waited for 20mins. I started looking around & seeing people that arrived after us were already eating. I asked the cashier about my order. She never replied to me. Another cashier/server was walking by, I asked her to check on my order. Again, this one ignored me too. I asked 4 different employees to check on my order of which none got back to me to inform me the status of my order & how much longer I had to wait. Finally, I was getting upset. So I told the lady who took my order, look, they got here after us & their done eating there food, where's my food, & how much longer is it going to take. Finally an older man in the kitchen came over & wanted to know what I order so they could work on my order. Needless to say, they still kept serving other ppl before us. They were NOT apologetic. They didn't refund me any portion of my money. They didn't give me anything extra for waiting so long. & the food arrived 10 mins after my 6th complaint for a total of 30 mins. All I ordered was a sandwich & a panini. Which shouldn't take 30 mins. When they finally brought our food, I was so upset, I couldn't even eat my food. Not to mention they never thanked me for waiting nor did they ever apologize for forgetting about our order & putting others before us. 30 mins were wasted standing there trying to flag someone about my food order. My boyfriend & I are never going back & we're letting everyone know it's not worth it to come here. You're better off at a fast food joint.